Mentoring Role Overview:
Support to either asylum seekers or refugees including family members in the same
household by improving their well-being, self-confidence, communication skills and
motivation. Each person is different and the level of support they may need will vary
from time to time. Not all asylum seekers and refugees require a high level of support.
“Time is the greatest gift you can give”
Role Key Elements:
● Planning to meet with or talk to AS/refugee on a regular basis (at least fortnightly)
● Listening to them and gain an understanding of their needs and aspirations
● Ensuring your safeguarding training and DBS certificate is up to date
● Working within the guidelines set out by DAR in the – Lone working policy and the
DAR guidance on Supporting Asylum seekers.
● Keeping safe and secure records in accordance with DAR’s Data Protection
● Updating the Dar contacts log so Dar has a record of contacts made and can
demonstrate that it is fulfilling its safeguarding duties.
● Acquainting yourself with the “ Host Nation” guidance on the befriending
relationship and aiming to increase the self reliance of the families/ individuals
you are in contact with whilst maintaining relationship of friendship. This
recognises that contacts should reduce in frequency over time, at which point
you may feel able to take on another household.
● Attending meetings/ trainings arranged by the mentoring co-ordinator
Other things you might be asked to do:
● Advising on local services such as public transport, library, etc
● Helping with any understanding official paperwork, queries from schools etc
● Signposting to language resources, including those provided by DAR
● Helping with transport for medical and other important appointments
● Helping AS/refugees to make contact with others from their background
and/or those who might speak the same language if required
● In the event of a positive decision, the “Mentor” should take the lead on helping
the AS to transition. This could include linking up with the Council’s housing team, sorting bank accounts, universal credit applications, child benefit
applications, and, with help from others, sourcing and delivering of furniture and
household goods. There will be help and assistance with this from the co-
ordinator and those with specailist knowledge within the team .
● Communicating and sharing relevant information with members.
● Liaising with appropriate language tutors.
● Share your knowledge and experience with other mentors ( particularly if you
have a specialism ( e.g. knowledge of hosuing law, or benefits)
● Deputaise as required for the mentor co-ordinator.
Qualities and Skills required:
● Good communication skills.
● Good listening skills.
● Ability to update electronic records
● Ability to enthuse and motivate people.
● Positive outlook.
● Reliability and punctuality.
● Be non-judgmental and non-discriminatory.